Jimarin – Customer Support System
Jimarin Support Unit offers response and solution commitments for every request received.
Different criterias such as remote, on-site, full/part-time are measured and the service is provided to customers in a certain SLA direction.
In this way, workflows are accelerating while improving service quality.
All calls received through Jimarin Support Portal are sorted according to the priority and the fastest support service is offered.
We have re-established the website with all these services to provide a successful experience for users. We supported the creation of user experience with effective and aesthetic designs.
Finally, we’ve coded the site design that was built with user experience to work seamlessly on all devices using new technologies.